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Licences and subscriptions

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Assignment problems 2 of 6

Licences that couldn't be assigned, licensed accounts without a usage location, and licences assigned both directly and by a group.

Client: Contoso Legal LLPRemove Clear filters
ClientAccountProblemGroup
Contoso Legal LLP lowbobby.marsh@contoso.exampleNo usage location
What it means: Microsoft needs a usage location (country) to assign a licence. Groups fall back to the organisation's country; assigning one directly fails.What to do: Set the usage location on the account in the Microsoft 365 admin center
Contoso Legal LLP lowannabel.fraser@contoso.exampleDirectly and by groupAll Staff
What it means: Removing the account from the group won't remove the licence, which is how leavers keep licences.What to do: Remove the direct assignment so the group manages it

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