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1 mailbox of people who seem to have left is not on litigation hold. A hold keeps every message, including deleted ones, after the leaver's licence is removed or the mailbox is converted; without one, mail can be deleted and is gone for good once the licence goes. If the client needs to keep a leaver's mail, put the mailbox on hold (Exchange admin centre, Recipients > Mailboxes > the mailbox > Others > Manage litigation hold) before removing the licence.
| Client | Mailbox | Type | Why it looks like a leaver | Archive | Mailbox size |
|---|---|---|---|---|---|
| Contoso Legal LLP medium | bobby.marsh@contoso.example | User | Sign-in blocked | No | 25.0 GB |
| Fabrikam Dental Group medium | ben.okafor@fabrikam.example | User | Sign-in blocked | No | 7.4 GB |
| Northwind Traders medium | robert.hughes@ | User | Sign-in blocked | No | 19.2 GB |
Built from each client's latest collection with the same report as the client's own page. Select a client's name to open its report.